Terms and conditions

Terms of service

 

The purpose of the website is to offer and advertise our products.

Please read the Conditions carefully before using this website.

We reserve the right to modify these Conditions when necessary without prior notice.

This website is aimed at people over 18 years of age, we recommend that minors consult their parents or guardians before using it.

 

 

Payments and shipments

 

Orders are made only when the customer receives the final purchase confirmation by email.

Once the payment has been made, we will prepare the package as soon as possible and send it by registered mail to the address indicated.

Standard shipments take 3 to 7 business days for the Peninsula and the Balearic Islands.

The delivery time for the Canary Islands, Ceuta, Melilla and the rest of the world depends on customs.

Shipping to Spain: Free for glasses, € 5 for ceramics

Shipments to Europe: From € 10 

Shipments to the rest of the world: From € 15 

If the product is detained in customs or an amount has to be paid, we are not responsible.

For urgent shipments you can consult us and we will do our best to send it on time.

All orders are subject to product availability, if there are no items in stock or an incident occurs with the order, the customer will be informed as soon as possible and the amount that has been paid will be reimbursed.

 

 

Returns

 

For returns you can write us an email to bynerstudio@gmail.com within 5 business days from the receipt of the product, indicating the order number and purchase date.

The amount of the shipping costs is not returned in any case and all the expenses generated by the return will be borne by the customer.

Once we have received the product, in perfect condition and unused, we will refund the corresponding amount in the same way that the purchase was made.

 

Materials

 

The frames of our glasses are made of acetate and the lenses are polarized category 3 - 100% UV400.

All glasses include suede and case.

All our ceramic pieces are made of stoneware.

They can be put both in the dishwasher and in the microwave.

 

Customer support

 

For any questions, complaints or queries, you can contact us through the email bynerstudio@gmail.com

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Security and confidentiality

We respect your privacy so we are committed to keeping your personal information safe. All payments are made through a secure server, we use a security SSL certificate to protect both your personal and bank details. We will never have access to the information referring to your bank details, so the purchase will be secure and private.

 

Headline: 

Nerea Alós Truchuelo 

44529634R

C / Ramón Llull, 1

46021 Valencia, Spain